HealthPoint Claims Website Terms of Use

Legal Information & Notices
Ownership of Site; Agreement to Terms of Use

1. General

The website (this website) is owned and operated by HealthPoint Claims Pty Ltd ACN 093 721 423 (HealthPoint Claims).

Your access to this website is subject to these terms and conditions, our privacy statement, notices, disclaimers and any other terms and conditions or other statements contained on this website, and, if you use any of the services identified on this website for which additional or alternative terms and conditions are referred to, those additional terms and conditions for those other services (referred to collectively as “Terms of Use”). BY ACCESSING, VIEWING, OR OTHERWISE USING THIS WEBSITE, YOU AGREE TO BE SUBJECT TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THIS SITE.

HealthPoint Claims may, at its sole discretion, vary or modify these Terms of Use without notice. Any subsequent access to, or use by you of the website will constitute an acceptance of these modifications.

You agree that where HealthPoint Claims is required, by law or otherwise, to provide you with a document, you consent to the provision of that document electronically through the links on this website. We suggest that you print a copy of the document, or file it electronically, for future reference.

Products and services referred to on this website are only available in Australia. These Terms of Use are to be construed according to the laws of New South Wales and the Commonwealth of Australia.

2. Copyright

Copyright in the information contained on this website is owned by HealthPoint Claims or its licensors. You may use this information for your own personal reference only. You may reproduce this information in hard copy for your personal use only. Except as permitted under the Copyright Act 1968 (Cth), information may not otherwise be reproduced and must not be distributed or transmitted to any other person or incorporated in any way into another document or other material.

3. Your use

You must not attempt to gain unauthorised access to any portion or feature of this website, or any other systems or networks connected to this website, or to any HealthPoint Claims server, or to any of the services offered on or through this website by hacking, password mining or any other illegitimate means.

You must not use this website for any unlawful purpose.

If you have been provided access to our Claim Settlement System, you are responsible for the security of your login details and password. You must ensure you keep your password secure. Anyone accessing this website or using your details will have access to your information personal information and that of third parties. HealthPoint Claims has no obligation to verify or take any steps to verify any instruction received from you or appearing to be sent by you via this website.

You must ensure that you:

  • Take steps to reasonably safeguard your password;
  • Do not allow anyone to observe you entering your password;
  • Do not disclose or allow your password to become known to anyone else; and
  • Choose a password that is unique and/or is not the same as or similar to a password used for any other services.

If you believe that your password could be known or accessible by someone else, you must change the password immediately and notify us to help disable the login.

4. No alterations

You agree not to transfer, or attempt to transfer, any material, viruses or code to this website that could cause damage or harm to the site or in any way impede the security of this website. You may not attempt to alter this website. In some sections of this website you may be able to use functions to leave comments and other contributions.

5. Additional terms

If you include a link from your site to this website:

  • You must comply with all relevant laws in any applicable jurisdiction;
  • Your website must not replicate the content of this website;
  • You must not frame any part of this website;
  • Your link must be made in good faith and must not be established in a way that blocks or prevents the display of any part of this website; and
  • You must not mistakenly imply that HealthPoint Claims endorses your product, service or organisation.

6. Disclaimer

HealthPoint Claims does not warrant or represent that information on this website will be free from errors. Subject to any liability that cannot be excluded under the laws of New South Wales and the Commonwealth of Australia, HealthPoint Claims does not accept any liability for any loss or damage as a result of any person relying on information on this website.

To the extent permitted by law, HealthPoint Claims will not be liable for any loss or damage from any cause to your site and system, or to people linking to us from your site(s), caused by or in connection with your link to this website, If you create a link to this website, you remain fully responsible for any consequences of that link, whether direct or indirect and you will protect HealthPoint Claims against all loss, liability, cost or expense arising from or in connection with the link.

7. Indemnity

You agree to indemnify HealthPoint Claims and keep it indemnified against third party actions, claims, costs, demands, damages or liability arising from a breach by you of the terms of this agreement.

8. Cookies.

Cookies are small pieces of information stored on your device hard drive or in memory. We use cookies to collect limited information about your interaction with our public and secured Sites for the following purposes:

  1. To enable navigation within the website and enable a smooth user experience. Such cookies are known as ‘session cookies’ and are active during the active browser session, but are not retained.
  2. To collect data (including location) about interactions with our public site. These are persistent cookies and are stored on your device for measurement and analysis.

We may also use third-party solutions to conduct website measurement and analysis, such as Google Analytics on our public Site. Google Analytics is a web analytics service provided by Google, Inc., which uses cookies to help analyse how users interact with our site. The information generated by the cookie about your interaction (such as IP address, the URLs visited, the date and time pages were viewed) will be transmitted and stored by Google on servers in the United States. Google will store this information to allow us to monitor aggregated use of the public site and compile reports on activity. Google may transfer this information to third parties where required by law, or where such third parties process information on Google’s behalf. For more information about Google’s privacy policy in respect of Google Analytics, please refer to: You may opt out of Google Analytics by visiting:

You do have control over cookies, and can refuse the ability of third parties like us to use cookies by selecting the appropriate settings on your browser. Note, however, that by not accepting or deleting the use of cookies, it may affect your experience and you may not be able to take full advantage of all features on this site. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please consult the “Help” section of your browser for more information.

These Terms were published on 6 April 2024.